Popular Services

Register personally owned devices.

Report issues with campus network.

For requesting installation of software which has been approved.

Request help with your device and software issues.

Submit a non-specific support request.

Help for issues involving Outlook email and calendars

Provide feedback, request enhancements and report issues with My.Alfredstate.Edu

To request equipment for long term use

Request help with myLearning, YuJa Media, Microsoft Office 365, Instructional Design, and more.

Request software to be used in Academic Coursework or Professional Services.

Request changes to web resources: Blotter, Print System, www.alfredstate.edu, my.alfredstate.edu (Portal), Master Calendar, New Account Request, EMS, Catalog Software, Faculty/Staff Directory, Mobile App, Social Media.

Requests for support related to Banner.

Get access to a shared network drive and/or have one mapped to your computer.

Request support related to telephone and fax.

If you need a printer installed, moved, or removed

Request a new account or have an existing account renewed

For troubleshooting issues with Pharos accounts

Self Service Password Reset (SSPR) or request help with password reset.

Request toner, waste toner containers, or pickup of empty toners. If you are requesting toner / waste toner containers you can specify if you would like to pick it up from the Helpdesk or have it delivered.

If you need AV equipment not part of an event request.

Request a Dept ID for copiers on campus

How to submit EIT and EIT Exclusion forms.

To renew or upgrade a software license which has been purchased in the past

Use this form for requesting a license for using Kahoot!.

All requests require review and approval, please allow for 3-5 business days for processing.