Popular Services

Submit a non-specific support request.

Self Service Password Reset (SSPR) or request help with password reset.

Provide feedback, request enhancements and report issues with My.Alfredstate.Edu

For requesting installation of software which has been approved.

Register personally owned devices.

Help for issues involving Outlook email and calendars

Request toner, waste toner containers, or pickup of empty toners. If you are requesting toner / waste toner containers you can specify if you would like to pick it up from the Helpdesk or have it delivered.

Request changes to web resources: Blotter, Print System, www.alfredstate.edu, my.alfredstate.edu (Portal), Master Calendar, New Account Request, EMS, Catalog Software, Faculty/Staff Directory, Mobile App, Social Media.

To request equipment for long term use

Used to submit suspected Cyber Security Incident.

Requests for support related to Banner.

Submit request for support with classroom technology.

Allow a client to request an exception for an application, program, action that is being blocked or prevented by a security policy.

Troubleshooting digital signage issues

Report issues with campus network.

How to submit EIT and EIT Exclusion forms.

Setup MFA

Request help with myLearning, YuJa Media, Microsoft Office 365, Instructional Design, and more.

Report issues with existing phone and fax lines.

Request Card Swipe access for rooms and/or buildings.

Request a new account or have an existing account renewed

Request support related to telephone and fax.

Request help with your device and software issues.

Get access to a shared network drive and/or have one mapped to your computer.