Popular Services

For requesting installation of software which has been approved.

Report issues with campus network.

Self Service Password Reset (SSPR) or request help with password reset.

Request software to be used in Academic Coursework or Professional Services.

If you need a printer installed, moved, or removed

To request equipment for long term use

Request toner, waste toner containers, or pickup of empty toners. If you are requesting toner / waste toner containers you can specify if you would like to pick it up from the Helpdesk or have it delivered.

Submit a non-specific support request.

Request support related to telephone and fax.

Request a new account or have an existing account renewed

Request changes to web resources: Blotter, Print System, www.alfredstate.edu, my.alfredstate.edu (Portal), Master Calendar, New Account Request, EMS, Catalog Software, Faculty/Staff Directory, Mobile App, Social Media.

Help for issues involving Outlook email and calendars

Request help with your device and software issues.

Get access to a shared network drive and/or have one mapped to your computer.

How to submit EMS event requests.

Request Card Swipe access for rooms and/or buildings.

To request a laptop for a student with financial needs

Request upgrades and improvements for classrooms.

Provide feedback, request enhancements and report issues with My.Alfredstate.Edu

Request training for campus supported software.

Requests for support related to Banner.

For creating, removing, and updating a team in the campus's Microsoft Teams instance

To have an account disabled upon employee separation