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    1. Knowledge Base
    2. Getting Started with Alfred State Help Desk

     Getting Started with Alfred State Help Desk

    Guides for using the Knowledge Base, Service Catalog, and our service portal in general.

    Articles (5)

    How to search for a Knowledge Base article or Service

    How to use the Knowledge Base to Find Answers & Solutions

    Steps for navigating the knowledge base and finding specific articles

    How to use the Service Catalog to submit service requests or report issues

    Reporting an Issue in the TDX Support Client Portal

    Viewing Your Tickets in the TDX Support Client Portal

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    Hit the ground running®...

    BUSINESS HOURS

    Mon-Thur: 8:00am to 8:00pm ET

    Friday: 8:00am to 5:00pm ET

    Sat/Sun: 1:00pm to 5:00pm ET

    HELP DESK LOCATION

    Hinkle Library

    Ground Floor

    CONTACT US

    607-587-4357

    helpdesk@alfredstate.edu