Installing Pharos
To print on campus as a student you MUST use pharos, there are no exceptions
For your convenience, Pharos and any nearby Pharos printers are already installed on the lab machines, this part of the guide will show you how to get it on your personal device so you can print from it anywhere on campus. Skip to "Printing with Pharos" if you are at a lab computer or already have it installed.
- Open a browser and go to portal.alfredstate.edu
- Click the gear icon labelled "Tech Help"
- Look at the list of printers and decide what you need, HP Lab is all lab printers on Alfred Campus (WL Lab is Wellsville), IRBlackWhite and IRColor are for print centers like the Library and SLC, Plotters are for the Plotter Room located in Engineering (IF YOU HAVE A MAC, scroll down, your drivers are listed under "Pharos Print Management for Mac")
- Click any printers you will need, when it finishes downloading, click on it in the top right of your browser (or navigate to your downloads folder, and double click it there)
- Double click the .exe file for your printer,
- Click "Yes" to allow Pharos to make changes to your device
- You may see a popup stating Windows prevented you from installing a potentiall unwanted app, click the button to see details, then choose to continue with the installation
- Click on "Install"
- Click "Finish" when it's done installing
- The printer is now installed, repeat steps 3-9 as needed for any other printers you may need. If you ran into any issues please reach out to the Help Desk (info at the bottom of this guide)
Printing with Pharos
Warning: You MUST be connected to ASC-WiFi or be on a lab machine to reach the pharos server, if you are not, you will never get the second popup confirming your print costs
- Get to the print menu for whatever you are printing from, select the Pharos printer you need to print to, then click print,
- In the popup, enter your username (e-mail without @alfredstate.edu) and your password then click "Print"
- Review the cost of the print job, click "Yes" to approve charges
- Open a browser and navigate to https://pharos.alfredstate.edu/myprintcenter
- Enter your username and password to login again
- Click the check box next to the document(s) you want printed
- Once your job is selected, click "Select a Printer" in the bottom right and enter your printer name,
(NOTE: Most printers should have the name listed on or above the printer)
- Once your printer is selected, click "Print" to release your job
- Your job should print from the selected printer shortly, if not, some labs are supervised and you can ask the staff for assistance, if not you will need to contact the Help Desk (their information is listed at the bottom of this article)
Troubleshooting
- No Second Popup (Cost Confirmation Window) - Typically a connection issue (from not being on ASC-WiFi or a lab machine), you can try on a lab machine to be sure. If nobody is getting the second popup the server is likely down and you should let the Help Desk know.
- Not Enough Funds? - If you have run out of funds because you printed too much you can add CSA to your account through ACES, after other funds are exhausted, it will switch to pulling from your CSA. If you were ONLY printing for academic purposes (required by your professor) and still ran out, please contact the Help Desk explaining the situation, specifically telling us what your major is, what you were required to print, and how much printing money you started with if you know.
- "The Printer is offline" - This means that pharos cannot reach the printer itself, if the lab is staffed they may be able to restart the printer, otherwise it is best to locate another printer or lab (and we recommend you let Help Desk know where the offline printer is)
Additional Information
Need additional information or assistance? Contact the Alfred State Help Desk.
Phone: (607) 587-HELP (4357)
Email: helpdesk@alfredstate.edu