Overview
Cloudflare One helps you securely connect to college resources from anywhere.
Use this service if you need help installing Cloudflare One, signing in, connecting, or accessing college resources while using Cloudflare One.
Before submitting a request for help with setting up Cloudflare One, ensure you have followed the guide at this link: Installing the Alfred State VPN (Cloudflare One) - Windows 11
Common reasons to request help:
- Difficulties installing Cloudflare One
- Signing in to Cloudflare One
- Cloudflare One will not connect
- Unable to access a college resource
- Error messages during setup or use
- Questions about Cloudflare One
Before submitting a request, please review the available Knowledge Base articles for installation and setup instructions.
Common reasons to submit a request
- Help installing Cloudflare One
- Trouble signing in
- Cloudflare One will not connect
- You are connected but cannot access a required resource
- You receive an error message during setup or use
- You need help confirming that Cloudflare One is working correctly
Where Can I Get It?
College-owned computers
- Cloudflare One is automatically installed on most college-managed devices.
Personal devices
- Follow the installation instructions in the related Knowledge Base articles.
- If you are unsure whether Cloudflare One is installed or need help setting it up, submit a request using this service.
Before Submitting a Ticket
Before submitting a request:
- Verify you have signed in with your Alfred State account.
- Review the installation instructions for your device.
- Restart Cloudflare One and try again.
- If the issue continues, submit a support request.
Use the Troubleshooting Guide to find resolutions to common issues
Ticket Examples
- I cannot access a college application from home.
- Cloudflare One is asking me to sign in repeatedly.
- I received an error while connecting.
- I installed Cloudflare One but cannot reach a college resource.
- I need help installing Cloudflare One on my personal device.