Cloudflare One - Troubleshooting Guide

Overview

Guide for initial Cloudflare ONE client setup, including WARP mode selection, Azure AD authentication, and agent update verification.  These are the common issues users are seeing with the deployment.  Look for your issue to fix or call the Help Desk for assistance.

NOTE:  If none of the following fixes work for you, some times you need to close and reopen app for changes to take effect.

Prompt:  "What Would you like to use the client for?"
  • After launching the Cloudflare agent installer or initial configuration prompt.

  • When prompted to select mode, choose CloudFlare One Client by clicking the Continue Button(the option on the right).

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Prompt: Cloudflare Access Log In
  • Click "Azure AD  * Azure AD" Button on Prompt to continue

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Alfredstate.cloudflareaccess.com page
  • Click Open on the "This site is trying to open..." pop up
  • Ok to Close the "Success - Open Cloudflare WARP" page(s) that are opened
  • If you don't see success reach out to the Help Desk.

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Install Update Pop up

If you see a prompt to install new update to Cloudflare One client, it is ok to Install update.

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Additional Information

Need additional information or assistance? Contact the Alfred State Help Desk.

Phone:  (607) 587-HELP (4357)

Email:  helpdesk@alfredstate.edu

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